Privacy Policy

Last updated: 13 October 2026.

Identity and role of the data controller

encorezenix acts as the data controller for personal data processed through this website. We determine the purposes and means of processing and are responsible for compliance with UK GDPR and the Data Protection Act 2018. Our registered address is Beaconsfield Studios, Station Road, Beaconsfield, Buckinghamshire HP9 1LG, United Kingdom and we can be contacted at [email protected] or 01494 671234.

Scope of the notice and the people it covers

This notice applies to all visitors to the site, individuals who submit enquiries via the contact form, and anyone whose personal data we process in connection with our professional resources on studio production. It covers users located in the United Kingdom and those outside who interact with our services.

Categories of personal data and the sources from which they are obtained

We collect identification data such as name and email address when you use the contact form. Usage data including IP address, browser type and pages visited is obtained automatically. We do not obtain data from third-party sources beyond standard analytics tools. Contact details are provided directly by you.

Purpose-by-purpose explanation of processing and the legal basis for each purpose

We process contact data to respond to enquiries under the legal basis of legitimate interest in providing customer support. Usage data is processed to improve site functionality under legitimate interest. Where consent is obtained for marketing communications, that forms the legal basis. Cookies are processed under consent in line with PECR.

Whether providing data is required and the consequences of not providing it

Providing contact details via the form is voluntary. If you do not provide them we cannot respond to your enquiry. Browsing data is collected automatically and you cannot prevent basic collection without disabling essential site functions.

Cookies and similar technologies

We use cookies and similar technologies to enable core site features and analyse traffic. A separate Cookie Policy explains the types used and how to manage preferences. Please refer to that policy for full details.

Processors, service-provider categories, recipients, and disclosures required by law

We engage service providers such as hosting companies, analytics platforms and email delivery services to process data on our behalf. These processors are bound by contracts requiring appropriate safeguards. We may disclose data if required by law or to protect our legal rights.

International transfers and the safeguards used when they apply

Some processors may be located outside the UK. In such cases we rely on UK adequacy regulations or standard contractual clauses approved by the Information Commissioner’s Office to ensure equivalent protection.

Specific retention periods or defensible criteria for deciding them

Contact data is retained for up to two years after the last interaction unless a longer period is required for legal claims. Usage logs are kept for twelve months. Retention is determined by the need to fulfil the original purpose and comply with legal obligations.

Security and data-minimisation practices

We apply technical measures including encryption in transit and access controls. We minimise the data collected to what is necessary for each purpose and regularly review storage practices. No security measure can guarantee absolute protection.

All applicable data-subject rights and a practical method for exercising them

You have rights to access, rectification, erasure, restriction, portability and objection. To exercise these rights contact us at [email protected] or 01494 671234. We will respond within one month and may request identification to verify your identity.

The right to withdraw consent and object to direct marketing or profiling

Where processing relies on consent you may withdraw it at any time by contacting us. You can object to direct marketing by using the unsubscribe link or notifying us directly. We do not engage in profiling that produces legal effects.

The right to complain to the competent supervisory authority

You may lodge a complaint with the Information Commissioner’s Office at ico.org.uk if you believe your rights have been infringed. We encourage you to contact us first to resolve concerns.

Children or age restrictions

Our services are intended for professionals aged eighteen and over. We do not knowingly collect personal data from children under eighteen. If we become aware of such data we will delete it promptly.

Automated decision-making and profiling

We do not use automated decision-making or profiling that significantly affects individuals. All decisions involving personal data involve human review where necessary.

Policy changes and the effective or last-updated date

We may update this policy to reflect legal or operational changes. The last updated date appears at the top. Continued use of the site after changes constitutes acceptance of the revised policy.